The works are packaged by Oilcreator and follow a standardized packaging process.

Ships in a tube(Only canvas) item will arrive rolled in a dent-resistant tube. This method is especially safe for oversized works, and provides lower shipping costs as well. Rolled works can be easily stretched (for canvas works, i.e. placed onto wooden stretcher bars) and/or framed by a local framer upon arrival. Upon immediate delivery, we highly recommend you send any works on paper directly to your framer for cautious, professional unrolling of the artwork.

Ships in a cardboard box(Small-size artwork with stretched/framed) item will ship flat in a sturdy, well-protected cardboard box. We ensure artworks are shipped according to our very high standards. Expect your artwork to arrive with plenty of support packaged in to make its journey as safe as possible as it travels from Oilcreator to your home.

Ships in a crate(Large-size artwork with stretched/framed) item will ship in a wooden crate. Large artworks are shipped in a very sturdy crate that is built for shipping art all around the world. The crate will contain packaging materials that meet our strict guidelines to keep it firmly in place during its journey and will be tightly sealed together.

When will I receive my artwork?

• The Creation Process (7-14 business days) Once your order is placed, our professional artists begin painting your piece from scratch. We do not keep inventory; instead, we dedicate these 7 to 14 business days to focusing entirely on the details and textures of your unique artwork.
  
• Your Personal Approval During the final stages of creation, we will share photos and videos of your bespoke painting with you. We invite you to express your thoughts on the colors, shades, and overall feel. Our artists will gladly make the necessary refinements. We will only carefully package your piece for shipment when you are completely and perfectly satisfied with it.
  
• The Journey to You (5-7 business days) After receiving your final approval, your artwork will be entrusted to our reliable premium couriers (DHL, FedEx, or UPS). Depending on your location, transit typically takes 5 to 7 business days. You will receive a gentle confirmation email with tracking details so you can follow its journey to your door.
  

Estimated Total Turnaround Time In short, you can expect your bespoke artwork to arrive at your door in approximately 12 to 21 business days.

Processing Time & Cut-off

Our daily order cut-off time is 5:00 PM (GMT-08:00) PST (Los Angeles). Orders placed after this time will be processed the next business day. 

Who takes care of the delivery?

Depending on the destination and the size of the work, we use delivery companies such as DHL, FedEx or TNT,UPS, or specialist art delivery companies.

Which countries do you deliver to?

We currently offer shipping to the following markets: The United States.

How much does shipping cost?

Shipping costs are included in the price, regardless of destination.

If I buy several artworks, will they be delivered at the same time?

They may be delivered at the same time (under normal circumstances).

Can I get artworks delivered to a different country or to a different person?

We will deliver to the address you gave on your order. Generally, we set the delivery date with the person who will receive the work and whose name you gave. If it’s a surprise or a present, let us know!

Company Information

Company Name: Hangzhou Jilang Information Technology Co., Ltd.

Company Address: Room 6600, 5th Floor, No. 159 Longzhang Road, Jiangcun Subdistrict, Xihu District, Hangzhou, Zhejiang, China

Unified Social Credit Code: 91330106MAKAMHLQ5R

Email: contact@oilcreator.com

Phone: +86 15852622905